Refund policy


Return & Refund Policy

Last updated: May 2026

At [YOUR STORE NAME], we want you to have a positive shopping experience. For this reason, we offer a 15-day return policy from the date your order is delivered.

Returns

You have 15 calendar days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be returned in its original packaging.
  • Include all original tags, accessories, and contents.
  • Not show signs of misuse or customer-caused damage.
  • Include proof of purchase or order number.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact us first at:

browora@gmail.com

Please include:

  • Your order number
  • Full name
  • Reason for the return
  • Photos of the item if there is any issue or damage

The return address will be provided once the return request has been approved.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

  • If the item received is defective, damaged, or incorrect, we will cover the applicable return shipping costs.
  • If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable unless the error was caused by us.

Damaged, Defective, or Incorrect Items

Please inspect your order within 48 hours of delivery.

If you receive a damaged, defective, or incorrect item, contact us immediately and provide clear photos of the issue so we can evaluate the case and provide an appropriate solution.

Non-Returnable Items

For hygiene, safety, and consumer protection reasons, we do not accept returns for:

  • Opened or used beauty or personal care products
  • Customized or made-to-order items
  • Gift cards
  • Sale or clearance items
  • Products damaged due to misuse, improper handling, or normal wear and tear

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, you must return the original product and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 calendar days for any reason and without justification, in accordance with applicable consumer protection laws.

This right does not apply to sealed products that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5–10 business days for the refund to be processed, depending on your bank or payment provider.

We reserve the right to deny refunds in cases involving:

  • Evident product use
  • Improper handling
  • Incomplete returns
  • Fraudulent activity or abuse of the return policy

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

browora@gmail.com